Privacy Policy - Beach Better Golf Carts | Your Data Protection & Privacy Rights

Privacy Policy

Your Privacy Rights & Data Protection

Last Updated: February 13, 2023

We believe in transparency about how we collect, use, and protect your personal information. This policy explains our privacy practices in plain English so you can make informed decisions about your data.

The Basics

Our Commitment to You

At Beach Better Golf Carts, protecting your privacy is important to us. We want you to feel confident about sharing your information when you rent our golf carts, schedule service, or browse our website.

This privacy policy describes how we collect, use, and protect your personal information when you use our website or services. We've written it in plain language to help you understand exactly what happens with your data.

What This Policy Covers

  • Information we collect when you visit our website or use our services
  • How we use that information to serve you better
  • When and why we might share information with others
  • Your rights and choices regarding your personal data
  • How we protect your information from unauthorized access
Changes to This Policy

If we need to update this privacy policy, we'll post the new version on our website and update the "Last Updated" date above. We encourage you to review this policy periodically to stay informed about how we protect your information.

Information We Collect

We collect different types of information to provide you with the best possible service and website experience.

Information You Give Us Directly

Contact Information
Name, email address, phone number, and mailing address when you make a reservation, request service, or contact us.
Rental & Service Details
Rental dates, delivery location, cart preferences, and service requests to fulfill your bookings and appointments.
Payment Information
Credit card details and billing information for processing rentals, services, and sales (securely handled by our payment processors).
Special Requests
Accessibility needs, delivery instructions, or other special requirements to customize your experience.

Information We Collect Automatically

When you visit our website, our servers automatically collect certain technical information to help us improve your browsing experience:

  • Website Usage: Pages you visit, time spent on our site, and how you navigate through our content
  • Technical Data: Your IP address, browser type, device information, and operating system
  • Location Data: General location information (city/state level) to provide relevant local content
  • Cookies: Small files that help us remember your preferences and improve site functionality
About Cookies

We use cookies to make our website work better for you. They help us remember your preferences, keep you logged in, and understand which parts of our site are most useful. You can disable cookies in your browser, but some features may not work properly.

How We Use Your Information

We use your information to provide excellent service and continuously improve your experience with Beach Better Golf Carts.

Primary Uses

Service Delivery
Process rentals, schedule services, deliver golf carts, and handle payments for all our services.
Customer Support
Respond to your questions, resolve issues, and provide assistance with bookings or service requests.
Communication
Send booking confirmations, service updates, safety notices, and occasional promotional offers you might find valuable.
Improvement
Analyze website usage and customer feedback to enhance our services, website functionality, and overall customer experience.

Marketing Communications

We may send you information about new services, special offers, or local events that we think you'd find interesting. You can opt out of these communications at any time by:

  • Clicking the "unsubscribe" link in any email
  • Calling us at (850) 830-4699
  • Emailing us with your opt-out request
We Don't Sell Your Data

We want to be crystal clear: we do not sell your personal information to third parties. Your data is valuable to us because it helps us serve you better, not because we can make money selling it to others.

When We Share Information

We only share your information when necessary to provide our services or when required by law. Here are the specific situations when sharing might occur:

Service Providers

We work with trusted companies that help us operate our business. These might include:

  • Payment Processors: To securely handle credit card transactions
  • Website Services: To maintain our website and booking systems
  • Analytics Providers: To understand how our website is used and improve it
  • Communication Services: To send emails and text message updates
Contractor Protection

All service providers who handle your information are contractually required to protect it and use it only for the specific services they provide to us. They cannot use your data for their own purposes.

Legal Requirements

We may disclose information when required by law or to protect our business and customers, such as:

  • Responding to subpoenas, court orders, or legal processes
  • Investigating fraud or other illegal activities
  • Protecting the safety of our customers, employees, or property
  • Defending against legal claims or disputes

Business Changes

If Beach Better Golf Carts is acquired by another company or undergoes a business reorganization, your information may be transferred as part of that transaction. We would notify you of any such change.

California & Nevada Privacy Rights

If you're a California or Nevada resident, you have additional privacy rights under state law, including the California Consumer Privacy Act (CCPA).

Your California Rights

Right What This Means
Right to Know Request details about what personal information we collect, use, and share about you over the past 12 months.
Right to Delete Request that we delete personal information we have about you (with some exceptions for business operations).
Right to Data Portability Request a copy of your personal information in a format you can easily use or share with others.
Right to Non-Discrimination We won't treat you differently if you exercise any of these privacy rights.

Categories of Information We Collect

Under California law, here are the categories of personal information we may collect:

  • Identifiers: Name, address, email, phone number
  • Personal Records: Contact and billing information
  • Commercial Information: Rental history, service records, preferences
  • Internet Activity: Website usage and device information
  • Geolocation Data: General location for service delivery
  • Inferences: Preferences and characteristics derived from your activity
How to Exercise Your Rights

To make a request regarding your California privacy rights, please call us at (850) 830-4699 or use the contact information on our website. We'll verify your identity and respond within the timeframes required by law.

How We Protect Your Information

We take data security seriously and use industry-standard measures to protect your personal information from unauthorized access, use, or disclosure.

Security Measures

Secure Transmission
We use SSL encryption to protect sensitive information when it's transmitted between your browser and our servers.
Access Controls
Only authorized employees have access to your personal information, and only when necessary to provide services.
Secure Storage
Personal information is stored on protected servers with restricted access and regular security monitoring.
Payment Security
Credit card information is processed by PCI-compliant payment processors and is not stored on our servers.
No System is Perfect

While we use industry-standard security measures, no online system is 100% secure. We cannot guarantee that unauthorized access, hacking, or data breaches will never occur. We regularly review and update our security practices to minimize these risks.

Data Retention

We keep your personal information only as long as necessary to provide our services and comply with legal requirements. Generally, this means:

  • Active Customers: Information is retained as long as you use our services
  • Former Customers: Information may be kept for up to 7 years for business and legal purposes
  • Website Visitors: Anonymous usage data may be kept for analytical purposes

Additional Information

Children's Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it promptly.

Third-Party Links

Our website may contain links to other websites (like social media platforms or partner businesses). This privacy policy only applies to our website and services. We encourage you to read the privacy policies of any other websites you visit.

Social Media

We maintain profiles on social media platforms like Facebook and Instagram. When you interact with us on these platforms, your interactions are also governed by those platforms' privacy policies.

Analytics and Advertising

We use analytics tools to understand how our website is used and may work with advertising partners to show you relevant ads. These tools may collect information about your online activities across different websites and services.

Questions About Your Privacy?

We're here to help explain our privacy practices and assist with any data-related requests

(850) 830-4699