🌴 Coverage at a Glance

VCarts provides a 4-Year Full Replacement Warranty on every V3–Power branded battery, plus an additional 2 years prorated. This warranty covers manufacturer defects in materials and workmanship, giving customers long-lasting confidence in their ride.

• Battery Warranty: 4 years full replacement + 2 years prorated

• Coverage begins: On the date of purchase (as shown on the customer’s invoice from an authorized VCarts dealer)

• Note: This warranty is non-transferable

🛠️ Labor Warranty

• If a battery fails due to a manufacturer’s defect within the first 4 years, VCarts will provide replacement service and labor at no charge at their facility in Katy, Texas.

• During the first year, authorized dealers like Beach Better may also provide labor for battery replacement at no cost.

📅 Warranty Start Date

The warranty begins on the date of purchase, as shown on the bill of sale or invoice from an authorized VCarts dealer. If that documentation is unavailable, VCarts will use the date the cart was sold to the dealer as the start date. Warranty claims are only valid for purchases made through authorized VCarts dealers.

🔄 Battery Replacement & Shipping

• All warranty replacements are brand new batteries—never refurbished.

• VCarts ships replacement batteries free of charge to any business address in the lower 48 states.

• Customers are responsible for recycling the old battery locally.

⚠️ What’s Not Covered

While VCarts batteries are built to handle the heat, salt, and sand, the warranty does not cover damage from:

• Improper installation or maintenance

• Water exposure, freezing, fire, or accidents

• Overcharging, undercharging, or running the battery dead

• Use in unintended applications or extreme temperatures

• Tampering, reverse polarity, or environmental damage

• Normal wear and tear from high usage

VCarts and Beach Better reserves the right to determine if a battery has reached its natural end of life—even within the warranty period.

🧾 Legal Notes

This warranty replaces all other warranties—express or implied. VCarts and Beach Better are not liable for incidental or consequential damages, including lost time, profits, or property damage.

Warranty Processing Guidelines

To ensure eligibility for warranty replacement parts or labor, customers must follow VCarts’ official warranty processing guidelines.

📝 Getting Started

To be eligible for warranty coverage, the end user must:

• Register the warranty within 30 days of the cart’s invoice date

• Open a warranty ticket with VCarts’ Tech Support Department

• Respond to troubleshooting questions from VCarts Tech Support

• Complete any requested troubleshooting tasks

• Send photos of the affected parts via email or SMS, as requested

These steps help VCarts quickly and accurately assess the issue and keep your cart cruising.

⚠️ Important Reminders

Failure to follow VCarts’ setup, operation, and maintenance instructions—found in the user manual, service manual, website, or signage on the cart—will void the parts and labor warranty.

🚚 Shipping & Replacement

Once a warranty claim is approved:

• VCarts will ship replacement parts via standard ground shipping at their discretion

• Expedited shipping is available upon request, but additional charges will apply

🛑 Respectful Communication Required

VCarts is committed to respectful, helpful service—and expects the same in return. Any customer who uses abusive language or profanity in any form of communication (phone, email, text, video call, etc.) may have their warranty voided.

🔍 Final Say

Eligibility for warranty coverage and determination of manufacturer defects are solely at the discretion of VCarts.